Accessibility Statement
Effective Date: 7/26/2025
1. Our Commitment to Accessibility
Corporación Las Vegas is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to ensure our website and services are accessible to all users, including those with disabilities. We strive for compliance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and Section 508 requirements.
2. Accessibility Features
Our website includes the following accessibility features:
Visual Accessibility
- High contrast color schemes that meet WCAG AA standards
- Scalable text that can be enlarged up to 200% without loss of functionality
- Alternative text (alt text) for all images and graphics
- Clear visual focus indicators for keyboard navigation
- Consistent and logical page layouts
- Descriptive headings and page titles
Navigation & Interaction
- Full keyboard navigation support
- Skip navigation links for screen readers
- Logical tab order throughout the website
- Clear and descriptive link text
- Consistent navigation structure
- Form labels and error messages clearly associated with inputs
3. Assistive Technology Compatibility
Our website is designed to be compatible with assistive technologies, including:
Screen Readers
Compatible with popular screen readers such as JAWS, NVDA, and VoiceOver. We use semantic HTML markup and ARIA labels to ensure proper screen reader interpretation.
Voice Recognition Software
Our forms and interactive elements are designed to work with voice recognition software like Dragon NaturallySpeaking.
Keyboard-Only Navigation
All website functionality is accessible using only a keyboard, including forms, navigation menus, and interactive elements.
4. Healthcare Service Accessibility
We are committed to providing accessible healthcare services to all patients, regardless of disability status:
Physical Accessibility
- Home-based care eliminates transportation barriers
- Equipment and supplies adapted for individual patient needs
- Accessible communication methods for patients with hearing or speech impairments
- Staff trained in disability awareness and respectful interaction
Communication Accessibility
- Interpreter services available upon request (sign language, oral interpreters)
- Materials available in large print, Braille, or audio formats
- Alternative communication methods for patients with speech difficulties
- Multilingual staff and translation services available
5. Americans with Disabilities Act (ADA) Compliance
Corporación Las Vegas complies with the Americans with Disabilities Act (ADA) and does not discriminate based on disability in the provision of healthcare services. We provide:
- Equal access to healthcare services for individuals with disabilities
- Reasonable accommodations to ensure effective communication
- Auxiliary aids and services when necessary for effective communication
- Modifications to policies, practices, and procedures when necessary
- Staff training on disability rights and accommodation requirements
6. Browser and Device Compatibility
Our website is tested and optimized for compatibility with:
Web Browsers
- Chrome (latest versions)
- Firefox (latest versions)
- Safari (latest versions)
- Edge (latest versions)
Devices
- Desktop computers
- Tablets
- Mobile phones
- Screen readers and other assistive devices
7. Accessibility Testing and Monitoring
We regularly assess our website's accessibility through:
- Automated accessibility testing tools
- Manual testing with assistive technologies
- User testing with individuals who have disabilities
- Regular accessibility audits by qualified professionals
- Ongoing staff training on accessibility best practices
8. Accessibility Accommodations
If you need specific accommodations to access our website or healthcare services, we will work with you to provide:
- Alternative formats for website content (large print, audio, Braille)
- Sign language interpreters for appointments
- TTY/TDD communication for hearing impaired individuals
- Extended time for completing forms or procedures
- Alternative communication methods
- Physical accommodations for mobility limitations
Please contact us as early as possible to arrange accommodations, preferably at least 48 hours in advance.
9. Accessibility Help and Support
If you experience any difficulty accessing our website or need assistance with our services, please don't hesitate to contact us:
Website Accessibility Issues
If you encounter barriers while using our website, please describe the specific problem and include information about your browser, operating system, and any assistive technology you're using.
Service Accommodations
For healthcare service accommodations, please speak with our patient care coordinator when scheduling your services or as soon as your needs are identified.
10. Feedback and Continuous Improvement
We welcome feedback about our accessibility efforts. Your input helps us identify areas for improvement and ensures we're meeting the diverse needs of our community. Please share:
- Suggestions for improving website accessibility
- Reports of accessibility barriers you've encountered
- Requests for specific accommodations or features
- Feedback about your experience with our accessibility services
11. Third-Party Content
While we strive to ensure accessibility across our entire website, some third-party content or embedded features may not fully meet our accessibility standards. We work with our vendors and partners to improve accessibility and will provide alternative access to information when possible.
12. Contact Information
For accessibility questions, accommodation requests, or to report accessibility issues, please contact us:
Corporación Las Vegas
Accessibility Coordinator
Carr. #2 Km 46.4, Barrio Campo Alegre
Manatí, Puerto Rico 00674
Phone: (866) 588-4434
TTY: (866) 588-4434 (ask for TTY relay)
Email: support@clvhh.com
We aim to respond to accessibility inquiries within 2 business days and will work promptly to address any issues or provide needed accommodations.