Terms of Service

Professional Standards

Our healthcare professionals are licensed, certified, and maintain the highest standards of care. All services are provided under physician orders and in accordance with established care plans developed specifically for each patient's needs.

Service Limitations

Our services are limited to home health care and do not include emergency medical services, hospital care, or services outside our licensed scope of practice. In case of medical emergencies, patients should call 911 or visit the nearest emergency room.

Patient Rights

• Receive quality care regardless of race, color, religion, sex, national origin, disability, or source of payment
• Be treated with dignity, respect, and consideration
• Participate in the development and modification of your care plan
• Receive information about your condition, treatment options, and prognosis
• Access your medical records in accordance with HIPAA regulations
• File complaints about care, treatment, or services received
• Privacy and confidentiality of all personal and health information

Patient Responsibilities

• Provide accurate and complete information about your health condition and medical history
• Follow the treatment plan prescribed by your physician and care team
• Inform us of changes in your condition or any concerns about your care
• Treat our staff with respect and maintain a safe environment for care delivery
• Provide timely payment for services or cooperate with insurance processing
• Keep scheduled appointments and provide reasonable notice of cancellations

Information Use and Disclosure

We may use and disclose your PHI for treatment, payment, and healthcare operations without your written authorization. For other uses and disclosures, we will obtain your written consent unless otherwise permitted or required by law.

Security Measures

We implement appropriate administrative, physical, and technical safeguards to protect your PHI against unauthorized access, use, or disclosure. Our staff receives regular training on privacy and security requirements.

Insurance Coverage

We accept Medicare, Medicaid, and most private insurance plans. We will verify your insurance benefits and work directly with your insurance provider for payment processing. You are responsible for any deductibles, co-payments, or services not covered by your insurance.

Payment Terms

Payment is due at the time services are rendered or as agreed upon in your payment arrangement. We reserve the right to discontinue services for non-payment after appropriate notice, except in emergency situations where discontinuation would endanger your health.

Complaint Process

If you have concerns about your care or services, please contact us immediately. We will investigate all complaints promptly and work to resolve issues to your satisfaction. You also have the right to file complaints with regulatory agencies, including your state health department and Medicare.

Professional Liability

We maintain professional liability insurance and are committed to providing care that meets professional standards. Our liability is limited to the scope of services we provide and does not extend to medical conditions or treatments outside our control.

Environmental Safety

While we strive to provide safe care in your home environment, we cannot control all environmental factors. Patients and families share responsibility for maintaining a safe environment for care delivery, including proper lighting, clear pathways, and secure storage of medications and supplies.

Website Usage

Our website is provided for informational purposes only. Information on the website should not be considered medical advice and does not replace consultation with qualified healthcare professionals.

Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property laws. Unauthorized use or reproduction is prohibited.